Patients’ Rights

Patient’s rights are a set of benefits that everyone who receives medical care or treatment is entitled to. The purpose of these rights is to ensure that patients receive high-quality healthcare and are treated with dignity and respect by healthcare providers. The following are some of the most important patients’ rights that Al Hayah Medical International Center follows:

• Obtaining information about the medical condition

Patients have the right to obtain information about their medical condition, diagnosis, and treatment options. They also have the right to know the risks and benefits associated with each treatment option.

• The right to know patients’ rights.

Patients have the right to know all the policies and regulations followed by the medical center and related to their treatment plan, and they also have the right to know their duties towards the center and its staff.

• Confidentiality and privacy

Patients have the right to keep their medical information private. Our healthcare providers are careful not to disclose a patient’s medical information to anyone without their consent.

• Approval of treatment decisions

Patients have the right to make decisions about their medical treatment. This means that healthcare providers must obtain the patient’s consent before taking any action or any medical treatment.

• Participate in the treatment plan

Patients have the right to participate in the healthcare plan by asking questions about their medical condition, treatment options, and medications, which helps them understand the treatment options that enable them to make sound decisions to ensure that they receive the best possible medical care and achieve the best possible health outcomes.

• The right to respect and appreciation while providing health services

Patients have the right to be treated with respect and dignity by the healthcare providers at the center. This includes being treated without discrimination, being heard, and participating in decisions about their care.

• The right to make a complaint

Patients have the right to complain about their medical care and have their complaints investigated. The healthcare providers at the medical center take complaints seriously and work to resolve them.

• The right to non-discrimination

Patients have the right to receive medical care without discrimination on the basis of race, religion, gender, age or disability.

• The right to access medical records

Patients have the right to access their medical records, including test results, diagnoses, and treatment plans. They are also entitled to obtain copies of their medical records.

• The right to receive safe and effective care

Patients have the right to receive safe and effective medical care, free from harm or medical malpractice. Proper care must be provided and necessary steps must be taken to prevent medical malpractice and ensure patients’ safety.